Frequently Asked Questions

Our four legged family members can cause a lot of issues on rugs! Whether it's urine, fecus, or just dirt and debris from their paws, we can remove stains, pet odors and other dirt that may be left from your dog or cat.

Rugs are normally cleaned and returned within 3-5 business days (some exceptions may be made around holidays and busy seasons). When you call to book your appointment, we can schedule both your pick-up and delivery so you'll know when it will be returned.

Our rug cleaning specialists have undergone training to carefully inspect, clean and handle any type of rug. Different processes are involved based upon the fibers, dyes, and age of the rug. We carefully test the rug to ensure that the cleaning methods selected will not cause colors to fade or run in the cleaning process.